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30 Days Easy Returns and Exchange

FAQs

Shipping

How long does delivery usually take?

When you order your product from the Ruhe website, the product is usually dispatched within 1-2 business days and the delivery to your address depends upon the Area of residence. The maximum may be 7-14 days. You can ask our shipping partners for details regarding shipment and delivery or track your latest order.

How do I track my shipment order?

After placing your order, you will receive a notification from our shipping partners containing your tracking details and the expected delivery date of your order. You can also visit the website and track your order from the options provided on the footer.

How much does it cost for shipping?

The shipping costs vary depending on the delivery address for your order. Please check your order summary on the website to understand the shipping costs for individual products.

Can I modify the shipping address or mobile number of my order after it has been placed?

Unfortunately, that is not currently possible since the system would have already passed the shipping address and mobile number to our warehouse to pack and ship your order. But in that situation, you can always cancel an order and place a new order again. If not able to cancel the order, it will automatically revert to us if not received by you.

Refund

What can I return?

All Ruhe products you purchase from the website are eligible for return.

 What should I do if my payment fails?

Make the payment again after ensuring the details you have entered are correct, including shipping addresses, account details, and passwords. If you are still unable to do so, choose the Cash on Delivery payment option. Moreover, if your amount is debited from your bank account after a payment failure, it will be credited back within 7–10 business days

How long will the refund take post-cancellation?

Once you request the cancellation of your product, it will take a maximum of 7–10 business days for the respective bank to process the refund.

How do I return a purchase?

On the website, head to the returns and exchange page. Provide your order number and email/mobile number and follow through with the return
process thereafter.

 Can I return my order if my area is not serviceable for return?

Once the product is delivered to you, there are many different ways to return it. If you are unable to do so, please contact us at support@ruheindia.com.

Cancellation

Can I cancel my order?

Yes, you can cancel your order until we start processing it (within 24-48 hours). When your order is in "order confirmed status," it is eligible for cancellation. Once the order is dispatched, you need to receive and return the order.

Do I get a complete refund on the cancelled orders?

Yes, we will refund the entire amount for a cancelled order.

How do I cancel my order before delivery?

Cancelling an order on the Ruhe website is quite easy. You just need to log into your account and check the order listed. Then, click "cancel" and enter a reason for the cancellation.

Payment

What are the different modes of payment at Ruhe?

We offer four main types of payment; credit/debit cards, UPI, Net banking, Cash on delivery (on eligible products).

Do I need to pay any hidden costs like sales tax?

No, all of the prices listed on the website include all applicable taxes.

How can I get my cash on delivery refund in my bank account?

Once you have returned the product, our team will contact you for your banking account details. After getting all the information, the refund will be credited to your account within 7–10 working days.