Extra 3% off with online payment on ₹10,000 and above (RUHE3) · 6% off on ₹30,000 and above (RUHE6)
Last updated: October 2026
If something isn't right with your order, we want to make it easy to fix. This page explains how to return or exchange a product you bought on ruheindia.com, when you'll get your money back, and how to cancel an order.
| Website orders | |
|---|---|
| Return or exchange window | 30 days from your invoice date |
| Condition | Unused, uninstalled, never connected to water, in the original box with everything it came with |
| How to start | Return or Exchange an Order link in our website footer |
| Pickup | Free, within 4 working days of approval |
| Damaged, wrong or missing item | Tell us within 48 hours of delivery |
| Refund | Within 7 working days of the product reaching our warehouse |
| Cancellation | Within 24 hours of ordering, or before dispatch, whichever comes first |
This policy covers orders placed on ruheindia.com. If you bought Ruhe somewhere else, the seller's own policy applies:
Wherever you bought it, your Ruhe product carries the same warranty. If a product develops a fault after it's installed, see our Warranty Policy.
You can return a product within 30 days of your invoice date, as long as:
If your order arrives later than the delivery date shown when you ordered, you can return it for a refund within the same 30 days.
Once a product has been installed or used, it can't be returned. The one exception is a manufacturing defect. If a defect shows up within 30 days of your invoice date, you can return the product for a refund even after it's installed. For any other problem, we'll take care of it under our Warranty Policy.
Customised or made-to-order products can't be returned.
If your order came with a free gift, please send it back along with the product. If you don't, we'll deduct its value from your refund.
Within the same 30 days, you can exchange your product for any other product on our website. If the new one costs more, we'll send you a payment link for the difference. If it costs less, we'll refund the difference within 7 working days.
Pickup of your old product and delivery of the new one are free. We ship the new product once the old one reaches our warehouse.
If we can't arrange a pickup at your pincode, we'll let you know. You can then ship it to us yourself, and once our team has approved it in advance, we'll pay you back up to ₹1,000 of the courier charges.
If a product arrives damaged, you receive the wrong product, or something's missing, message us on WhatsApp or email support@ruheindia.com within 48 hours of delivery. Please send your order ID, your unboxing video and clear photos and videos of the product. Once we've checked your claim, you choose a replacement or a refund, and we cover all the shipping.
If a product isn't as described on our website, for example a different size, finish or feature, message us on WhatsApp or email with your order ID and clear photos and videos. Once we've checked it, you choose a replacement or a full refund, including shipping, and we cover the pickup.
See our Shipping & Delivery Policy for tips on checking your delivery.
When your return reaches our warehouse, we check it. If it meets the conditions above, we send your refund within 7 working days of it reaching our warehouse.
What we refund:
Returning only part of an order? You get back what you paid for those items. If what you keep no longer meets the offer's minimum order value, we take the offer discount off your refund.
Shipping charges and the COD fee aren't refunded.
If a returned product doesn't meet the conditions, for example it's been used, installed (unless it has a manufacturing defect, see section 3), damaged or is incomplete, we can't refund it. We'll send it back to you, and the return shipping will be charged to you.
You can cancel an order within 24 hours of placing it, or before it's dispatched, whichever comes first. Just cancel from your Ruhe account, or message us on WhatsApp or email. We'll refund the full amount, including the delivery charge, within 7 working days.
A few things to know:
WhatsApp or call us on +91 92059 93317, Monday to Saturday, 10 AM to 6:30 PM (we're closed on public holidays). You can also email support@ruheindia.com or visit our Contact page.
Grievance Officer: if you have a complaint that hasn't been resolved, you can contact Birender Rothan, Grievance Officer, Ruhe Solutions Private Limited, 702–703, 7th Floor, Aggarwal Corporate Heights, Netaji Subhash Place, Delhi 110034. Email support@ruheindia.com or call +91 92059 93317. We'll acknowledge your complaint within 48 hours and resolve it within one month. There's more detail in our Privacy Policy.
We may update this policy from time to time. The version in place on the day you ordered is the one that applies to your order.
You can return or exchange a product within 30 days of your invoice date, as long as it's unused, hasn't been installed or connected to water, and is in its original box with everything it came with.
Click Return or Exchange an Order in our website footer and raise a request. We review it within 2 working days, and once it's approved we pick up the product within 4 working days, free of charge.
Yes. Pickup is free for returns and exchanges.
We send your refund within 7 working days of the product reaching our warehouse, as long as it passes our checks. Online payments go back to the same payment method, and your bank may take a few extra days to show it.
Send us your bank account details on WhatsApp or by email, and we'll transfer the refund to that account.
No. Shipping charges and the COD fee aren't refunded when you return a product. If you cancel within 24 hours of ordering and before dispatch, you get the full amount back, including the delivery charge.
Only if it has a manufacturing defect that shows up within 30 days of your invoice date. Otherwise, installed or used products can't be returned, and we'll take care of any problem under our Warranty Policy.
Yes. Within 30 days you can exchange it for any other product on our website. You pay the difference if the new one costs more, and we refund the difference if it costs less.
Message us on WhatsApp or email us within 48 hours of delivery with your order ID, your unboxing video and clear photos and videos of the product. Once we've checked your claim, you choose a replacement or a refund, and we cover all the shipping.
Message us on WhatsApp or email us with your order ID and clear photos and videos of the product. Once we've checked it, you choose a replacement or a full refund, including shipping, and we cover the pickup.
If your order arrives after the delivery date shown when you ordered, you can return it for a refund within the usual 30 days.
Cancel from your Ruhe account, or message us on WhatsApp or email, within 24 hours of ordering or before dispatch, whichever comes first. You'll get the full amount back, including the delivery charge, within 7 working days.
No. To change an order, cancel the whole order and place a new one.
No. Customised or made-to-order products can't be cancelled, returned or refunded once the order is placed.
This policy is for orders placed on ruheindia.com. For marketplace orders, please follow the marketplace's return policy, and for dealer or store purchases, please check with the dealer.
Get expert shopping help now
Mon - Sun : 10 AM - 7 PM
