Shipping & Delivery Policy

Last updated: October 2026

Here's everything you need to know about getting your Ruhe order delivered: what it costs, when it leaves our warehouse, and what to do if something isn't right. Sections 1 to 7 are for orders placed on ruheindia.com. If you bought from a marketplace, a Ruhe dealer or through a project, jump to section 8.

On this page

• 1. At a glance
• 2. Where we deliver
• 3. Shipping charges
• 4. Cash on delivery
• 5. Dispatch, tracking and your invoice
• 6. When your order arrives
• 7. If something goes wrong with delivery
• 8. Bought Ruhe somewhere else?
• 9. Get in touch
• 10. Frequently asked questions

1. At a glance

2. Where we deliver

We deliver to every pincode in India. We don't ship outside India yet.

Your order goes out from our warehouse closest to you. Pop your pincode into the product page before you order and you'll see when to expect it.

If you're in Jammu & Kashmir, Ladakh, the Northeast, the Andaman & Nicobar Islands or Lakshadweep, delivery can take a little longer.

3. Shipping charges

• Prepaid orders above ₹999 ship free.
• Prepaid orders below ₹999 have a ₹149 shipping charge.
• Cash on delivery orders have a ₹249 COD fee.

GST is already included, and you'll see the exact charge at checkout before you pay.

4. Cash on delivery

COD is available on most orders, but it depends on your pincode and your order. Checkout will tell you if it's available for you.

One thing to know: if a COD order is turned away at the door without a good reason, we may switch off COD for your future orders.

5. Dispatch, tracking and your invoice

We dispatch orders within 1 working day of confirming them. Working days are Monday to Saturday, not counting public holidays, so an order placed on a Sunday or a public holiday goes out by the end of the next working day.

As soon as your order ships, we'll send you the tracking details by email, SMS and WhatsApp. If you've ordered more than one product, they may come in separate boxes on different days, and you'll get tracking for each one.

Your invoice comes inside the package and in your email. Buying for your business? Add your GSTIN at checkout and you'll get a GST invoice.

Once an order is placed, we can't change the delivery address. If you need a different address, cancel the order before it's dispatched and place a new one. Our Returns, Refunds & Cancellations Policy explains how.

6. When your order arrives

We deliver to your doorstep. Commodes, wash basins and sinks are heavy, so you may need to lend a hand getting them inside.

A few things that help:

1. Keep your OTP ready. Website orders need an OTP at delivery. Only share it once the package is in your hands.
2. Look at the box before you accept it. If it's torn, crushed, wet or looks like it's been opened, write that on the delivery slip and let us know straight away.
3. Film the unboxing. Record one continuous video from the sealed box until the product is fully out, with the shipping label in view.
4. Tell us within 48 hours if something's wrong. If a product is damaged, you've got the wrong item, or something's missing, message us on WhatsApp or email support@ruheindia.com within 48 hours of delivery. Send your order ID, the unboxing video and clear photos and videos of the product.

Once we've checked your claim, you can choose a replacement or a refund, and we'll cover all the shipping. There's more on this in our Returns, Refunds & Cancellations Policy.

7. If something goes wrong with delivery

It says delivered, but you haven't got it. Message us on WhatsApp or email us within 24 hours of the delivery SMS or email, and we'll chase it with the courier.

Your package is lost. If it goes missing on the way, you can choose a replacement or a full refund.

You missed the delivery. Get in touch on WhatsApp or email and tell us which day works for you. We'll pass it on to the courier, though they have the final say on the schedule.

Delivery keeps failing. The courier tries up to 3 times. After that, the order comes back to us. If you'd paid online, we refund the product price in full, but not the delivery charge.

It's taking longer than expected. Weather, holidays, local restrictions or courier delays can slow things down now and then. Drop us a message and we'll follow up with the courier for you.

8. Bought Ruhe somewhere else?

• Amazon, Flipkart, Blinkit, Zepto or another marketplace: their delivery terms apply, so please reach out to them with delivery questions.
• A Ruhe dealer or store: your dealer decides whether we deliver to the store or straight to your site, so check delivery details with them. We hand over dealer deliveries against a stamp or signed proof of delivery.
• Builders and projects: delivery charges, timelines and site delivery are as agreed in your project agreement.

If we delivered your dealer or project order and something arrived damaged, let us or your dealer know within 48 hours of delivery.

Wherever you bought it, your Ruhe product comes with the same warranty. See our Warranty Policy.

9. Get in touch

WhatsApp or call us on +91 92059 93317, Monday to Saturday, 10 AM to 6:30 PM (we're closed on public holidays). You can also email support@ruheindia.com or visit our Contact page.

Grievance Officer: if you have a complaint that hasn't been resolved, you can contact Birender Rothan, Grievance Officer, Ruhe Solutions Private Limited, 702–703, 7th Floor, Aggarwal Corporate Heights, Netaji Subhash Place, Delhi 110034. Email support@ruheindia.com or call +91 92059 93317. We'll acknowledge your complaint within 48 hours and resolve it within one month. There's more detail in our Privacy Policy.

We may update this policy from time to time. The version in place on the day you ordered is the one that applies to your order.

10. Frequently asked questions