These terms apply when you use ruheindia.com or the Ruhe app, and when you buy from us through either of them. Both are run by Ruhe Solutions Private Limited (CIN U36109DL2020PTC365282), 702–703, 7th Floor, Aggarwal Corporate Heights, Netaji Subhash Place, Delhi 110034 ("Ruhe", "we", "us").
You must be 18 or older to place an order. If you are under 18, please buy through a parent or guardian.
Orders on our website and app are for your own home or project. We may limit quantities, or cancel an order that looks like it is for resale. For bulk or trade purchases, please use Dealership Enquiry or Project Enquiry.
We deliver within India only.
If you buy Ruhe products from a dealer, a Ruhe store or a marketplace such as Amazon or Flipkart, that seller's terms apply to the sale. The product warranty is the same wherever you buy it. See our Warranty Policy.
2. Your account
Please give us correct details: your name, phone number, email and address.
Keep your login and OTPs to yourself. You are responsible for orders placed from your account.
If you think someone else is using your account, write to us at support@ruheindia.com straight away.
We may suspend an account that is used for fraud, fake orders or fake reviews, or that breaks these terms.
3. Products and prices
We describe our products as accurately as we can. Colours and finishes can look slightly different on your screen than in real life.
Please check the size and fitting details before you order, especially for kitchen sinks, wash basins and toilets.
Prices are in Indian rupees and include GST. The product page shows the MRP and our selling price.
Any shipping charge or cash on delivery fee is shown at checkout before you pay. See our Shipping & Delivery Policy for details.
The price you pay is the price shown when you place your order. If the price drops after you order, we do not refund the difference.
4. Placing an order
After you order, we send you an order confirmation by email. This means we have received your order.
We may cancel an order before dispatch if the product is out of stock, the price was wrong, or we suspect fraud. You get a full refund, including any delivery charge.
The delivery address cannot be changed once the order is placed. If you need a different address, please cancel and order again.
For a GST invoice, enter your GSTIN and company name at checkout. Your invoice comes in the package and by email.
5. Payment
You can pay online using the options shown at checkout, or with cash on delivery where it is available for your pincode.
Checkout and payments are handled by our checkout partner GoKwik. We do not store your full card number, CVV or UPI PIN.
Website orders need an OTP at the time of delivery.
If you refuse a cash on delivery order at your door without a valid reason, we may turn off cash on delivery for your future orders.
If money has been taken but your order was not placed, write to us at support@ruheindia.com with the transaction details and our team will look into it. You can also raise it with your bank or card issuer.
6. Coupons and offers
You can use one coupon per order.
Coupons cannot be exchanged for cash.
Each offer has its own terms and end date, which we show with the offer.
If you return part of an order and the rest no longer meets the offer's minimum order value, the discount is taken off your refund.
If an offer comes with a free gift and you return the order, please return the gift too. If you don't, its value is taken off your refund.
You can cancel within 24 hours of ordering, or before dispatch, whichever is earlier.
You can return unused products bought on ruheindia.com within 30 days of the invoice date. A product with a manufacturing defect found in that time can be returned even if it's installed.
If a product arrives damaged or you receive the wrong item, tell us within 48 hours of delivery with an unboxing video and photos. You can choose a replacement or a full refund.
If a product is not as described, you can choose a replacement or a full refund.
Warranty periods, Extended Warranty and Home Installation are covered in our Warranty Policy.
8. Installing and using our products
Please follow the installation instructions for the product, and use a trained plumber or our Home Installation service, available in serviceable cities (see our Warranty Policy). Our installation videos can help.
Before installing, make sure your water lines are clean and your site suits the product.
9. Reviews
We do not pay for reviews or offer anything in return for them, and we do not edit them.
We only remove reviews that are abusive, fake, unrelated to the product, or that share someone's personal details.
10. Using our website and app
Please do not misuse the site. That means no fake orders, no copying our content with bots or scrapers, and no attempts to hack or overload it.
The photos, videos, text and designs on the site belong to Ruhe. The Ruhe name and logo are our trademarks. Please do not use them without our written permission.
Our site links to other websites, such as Google Maps, social media and marketplaces. We are not responsible for their content or how they handle your data.
11. Messages from us
We send order and delivery updates by SMS, email and WhatsApp. We send offers only if you have agreed to receive them, and you can stop them at any time. Our Privacy Policy explains how we use your data.
12. Our responsibility
We are responsible for our products and services as set out in these terms, our policies and the law.
Where the law allows, our total liability for an order is limited to the amount you paid for it. We are not liable for indirect losses, such as loss of business or profit.
Nothing in these terms takes away your rights under the Consumer Protection Act, 2019, including your rights for defective products.
13. Things outside our control
We are not responsible for delays or failures caused by events we cannot control, such as floods, earthquakes, fire, strikes, lockdowns or government orders. We will keep you updated and do our best to reduce the delay.
14. Complaints and disputes
If something goes wrong, please contact our Grievance Officer first:
Birender Rothan, Grievance Officer, Ruhe Solutions Private Limited 702–703, 7th Floor, Aggarwal Corporate Heights, Netaji Subhash Place, Delhi 110034 Email: support@ruheindia.com Phone / WhatsApp: +91 92059 93317 Monday to Saturday, 10 AM to 6:30 PM (closed on public holidays)
Every complaint gets a ticket number straight away. We acknowledge it within 48 hours and resolve it within one month.
These terms are governed by Indian law. If we cannot settle a dispute, the courts in Delhi will decide it. This does not affect your right to approach the consumer commission where you live or work, or to call the National Consumer Helpline on 1915.
15. Changes to these terms
We may update these terms from time to time. The date at the top shows the latest version. The terms in force on the day you place an order apply to that order.
