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  • Each product has a warranty timeline. You can only claim a warranty within the respective timeline given for each product.
  • To claim the warranty, you must provide the following through an Email/WhatsApp:
    1. Proof of Purchase (Invoice)
    2. Order ID
  • Images and a video of the malfunctioning product
  • Our Customer Support Executive will reach out to you within 24-48 hours from the date of receiving the request for claiming the warranty and help you out with the further procedure.
  • In case the product under warranty needs to be replaced, you are liable to pay the one-sided cost of shipping the damaged/defective product to us.
  • Warranty void if:
  1. Proper installation and maintenance instructions are not followed.
  2. Normal wear and tear of the product due to continuous usage.
  • Breakage due to negligence, abuse, improper use, or accident.
  1. Damage due to Act of God (Earthquake, Cyclones, Floods, etc.).
  2. Damage due to exposure to acids, chemicals, strong detergents and cleaners like Phenyls, etc.
  3. Damage due to household pets, rats, cockroaches, lizards, pests, or any other animal/insects.
  • Expiration of Warranty Period.

PRODUCT

WARRANTY PERIOD

CP Fittings (Faucets, Diverters, Concealed Bodies, Wall Mixers, Basin Mixers, Angle Valves)

10 Years

Stainless Steel Sinks/Couplings

10 Years

ABS – Overhead Shower, Hand Shower, Health Faucet

1 Year

Flexible Hose Pipes/Connection Tubes

1 Year

PTMT Faucets/Accessories

1 Year

Floor Drains

10 Year

Stainless Steel Accessories/Allied Items/Any other Product

1 Year

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